Frequently Asked Questions

How long will my order take?

lunaverolii normally processes orders within 2-3 business days. Standard transit is then estimated at 20-45 calendar days after dispatch. Processing and delivery are separate periods. Customs, weather, holidays, carrier congestion, or remote destinations can add time.

Do you provide free shipping and cover import charges?

Standard shipping is free when the discounted order subtotal is more than US$30. For US$30 or less, the shipping charge is displayed at checkout. lunaverolii covers applicable taxes and import duties for accepted destinations, so customers should not be asked for a separate tax or customs-duty payment at delivery.

How does the 30-day free return work?

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